Frequently asked questions
Everything you need to know about membership, resources and your account. Can't find your answer? We're always happy to help.
Membership & pricing
Joining, costs, contracts and our guarantee.
Can I cancel my membership?
Yes. The quarterly membership can be cancelled after the initial three-month term, and the annual membership after its initial 12-month term. Both memberships continue automatically after that period until you cancel them yourself from your account
Is there a guarantee?
Yes. Our annual membership comes with a 100% satisfaction, 21-day money-back guarantee. If the program and resources aren't meeting your expectations, contact us within 21 days for a full refund of the subscription purchased.
Do I have to sign a long-term contract?
No long-term lock-in beyond your chosen membership term:
- Annual membership: 12 months
- Quarterly membership: a minimum of 3 months
How much will a membership cost?
We offer two options for Long Day Care, Preschools, OSHC and FDC Schemes: an Annual membership at $770/year (best value), or a Quarterly membership at $250/quarter. See full pricing.
Using the resources
How updates work and how to access your documents.
What's included in my membership?
Full access to our library of 1,800+ compliance resources — policies across all seven Quality Areas, plus the supporting procedures, forms, checklists and audits — all in editable Word format, reviewed routinely and updated whenever regulations change. Explore the policy library.
How do I download member resources?
Simply navigate to your desired resource and click the hyperlinked title of the document. An automatic download will begin, saving to your downloads folder.
What happens after I sign up?
You'll be taken straight to your members area — the Desktop Dashboard — when you log in. From there you can browse the full library and download any document you need, right away.
How do I know if a resource has been updated?
Each Monday we send out member alerts to notify you when a resource or policy has been reviewed and updated, a new resource has been posted, or a location has changed.
Amendments within documents are clearly marked:
- Yellow highlight — text that has been updated
- Strikethrough — text that should be deleted
- Red text — statements that may need to be contextualised to your own circumstances, location or physical environment
Account & support
Managing your account and getting help.
Any questions before you join?
We'd love to hear from you. Send us a message via the Contact page, or book a free 15-minute walkthrough to see The Desktop in action.
How do I get support as a member?
As a subscribed member you can reach our team via the Contact page.
I need to change the email address on my account.
Please contact us with your preferred email address and we'll have it updated within 48 hours.
Still have questions?
Our team is here to help — book a quick walkthrough or send us a message.
Ready to join over 3,600 services?
See pricing and start keeping your service compliant with The Desktop — backed by our 21-day money-back guarantee.
