Answers you need
Find what matters most. Quick responses to the questions directors and operators ask us daily.
Essentials
The answers that matter. Everything you need to know about running The Desktop.
Sign up for an account on our website and follow the onboarding process. We'll walk you through setting up your centre details and user permissions. Your team can be operational within hours.
The Desktop works for early learning providers across Australia, from single centres to multi-site operations. Whether you're managing one location or ten, the platform scales with your needs.
Yes. You can add team members with different permission levels so directors, operators, and staff see only what they need. Each user logs in with their own credentials.
Your data is encrypted and stored securely on Australian servers. We perform regular backups and maintain compliance with Australian privacy standards. Your centre's information is protected.
Our support team is here for you. Visit our Help Centre for guides and tutorials, or contact us directly through the platform. We respond quickly to keep you moving forward.
Operations
Practical guidance on using The Desktop day to day.
Click the forgotten password link on the login page. We'll send you a reset link via email. Create a new password and you're back in.
Yes. You can export reports and records directly from the platform in standard formats. This gives you control over your information whenever you need it.
We release updates regularly to improve features and maintain compliance. You'll always have access to the latest version without any extra work on your end.
Manage all your centres from one dashboard. Switch between locations easily and keep policies consistent across your operation. One platform, complete control.
Absolutely. Start with our templates and adjust them to match your centre's approach. Your policies stay yours, shaped the way you need them.
The Desktop sends you reminders for upcoming audits and compliance dates. You'll never miss a deadline and always know what's due next.
We provide onboarding guides, video tutorials, and documentation in the Help Centre. Our support team can also arrange training sessions for your staff.
The Desktop works on any device with a web browser. Access your centre's information from your phone, tablet, or computer whenever you need it.
Visit our Pricing page to see plans that fit your centre's size and needs. We offer transparent pricing with no hidden fees.
Yes. Sign up for a free trial and explore the platform with full access. No credit card required to get started.
Still need help?
Our team is ready to answer what we've missed.